Cancellation & Refund Policy
Effective as of June 2026. Please review our legal guidelines, refund timelines, and operational parameters below.
Important Notice
By booking a trek, expedition, or rental service with M2 Adventure, you acknowledge and agree to the terms, timelines, and conditions outlined in this policy.
1. Treks & Expeditions Policy
Our reservation system commits staff, resources, and logistics prior to the start of each adventure. Thus, cancellations are managed under the following structure:
| Cancellation Scenario | Refund / Credit Terms |
|---|---|
| Unexpected Cancellation by M2 Adventure (Prior to Start) | 96% Monetary Refund OR 100% Credit Voucher. |
| Mid-Trek Interruptions (Medical, Personal, or Disciplinary) | No Refund and No Voucher Provided. |
Monetary Refund Processing Timeline
Please note: all approved 96% monetary refunds take exactly 5 to 7 business daysto process and credit back to the customer's original payment source.
2. Backpack Offloading & Transport
Offloading logistics rely on strict animal and helper allocations. The following conditions apply to modifications and cancellations:
- 24-Hour Pre-Trek Cutoff Rule: Offloading service requests can only be cancelled or modified up to 24 hours prior to the trek start time. Any cancellations made after this window are non-refundable.
- 1-Year Voucher Rule for Mid-Trek Changes: If a customer decides to offload or change their transport settings mid-trek due to sudden physical fatigue, no refunds are provided; however, a credit voucher valid for exactly 1 year will be issued for future trips.
3. Rental Gear & Base Camp Operations
Safety gear, tents, and basecamp infrastructure are prepared and locked in per itinerary.
- Zero-Changes Basecamp Policy: Once the team arrives at the base camp, all rented gear allocations, equipment counts, and operations are frozen. No refunds, exchanges, or adjustments are permitted under any circumstances.
- Security Deposit Deduction Protocol: Any rented items must be returned intact. If equipment is damaged, lost, or soiled, deductions will be processed directly from the security deposit. This deduction is finalized either by instant scanning of the merchant QR code on-site or through direct cuts from the pre-authorized deposit.